There are forums who ask their members for contributions or place advertising all over the place. That's OK of course, forums are work intensive and have license costs to boot. Then there are company specific forums where those costs are covered by the company. Ours is one of these. We do provide answers to questions from "none customers" all the time, just not if they are specifically targeted at products we sell and which have been purchased elsewhere by the questioner.
Additionally it is bad form to just crash a forum, no introduction, no previous interactions at all, no reading of the relevant sections that explain how this forum works - just the usual entitlement of "you got to help me poor bastard". That is not working here.